Carol was referred to us by a friend, and she was wonderful from the start.
This was our first time buying a home, so we were a bit ignorant of the process and nervous. She immediately set up a file of houses that fit our criteria, and once we narrowed it down, she was able to set up appointments at all of them. Since we were coming from out of state, she blocked out a huge chunk of time during her weekend, and was very efficient at the showings.
She never tried to sell us on anything, just stated the facts of the houses we were seeing. Once we formed our own opinions, only then would she share her thoughts. It was a fantastic way to see the houses. Once we started thinking about putting in an offer, she actually ended up doing the analytics for a few houses (because we were indecisive), and was incredibly prompt with the negotiations and drafting all the appropriate paperwork. She responded very quickly to all our communications, and we always felt like we had her full attention.
She has been our advocate ever since the beginning, and I thoroughly enjoyed working with her. Our closing timeline got a little hectic and delayed, and Carol was on the phone fighting for us the whole time. She took a lot of time to work with us and went well above and beyond all of our expectations. I would highly recommend her to anyone buying in the Charlottesville area.